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General conditions of sales
Booking Conditions
To guarantee your reservation, a bank pre-authorization for the amount of your first night's stay may be processed from the booking date until the check-in date. The security deposit will be fully refunded if no damage is observed by the establishment upon departure. Any reservation of 4 rooms or more may be subject to special conditions and additional charges.
Secure Transaction
Our site uses some of the most advanced current internet security technologies. All booking steps are secured using Secure Socket Layer (SSL) technology, the industry standard. Your information is encrypted and protected through server authentication and data flow encryption. The security certificate used is issued by the accredited third-party company USERTrust RSA Certification Authority and used by the D-EDGE booking system. You can verify the certificate's validity. Furthermore, the booking system is hosted in a secure server environment equipped with biometric security, firewalls, and other advanced technologies to prevent interference and intrusion.
Cancellation or Modification of a Service Booking
For Accommodation Services (room bookings within an establishment or other types of accommodation), the Client is reminded that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to accommodation services that must be provided on a specific date or period. For each Service booking, the Specific Conditions detail the terms for cancellation and/or modification of the booking. Pre-paid bookings cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be refunded. In such cases, this is mentioned in the Specific Conditions.
When the Specific Conditions allow:
- modification or cancellation of a Service booking by clicking on the link at the end of your confirmation email and following the instructions displayed on your screen;
- modification or cancellation of a Service booking can be done directly on the Website via the "Modify or cancel a reservation" section;
- modification or cancellation of a Service booking can be done directly with the establishment, whose contact details, including telephone number, are specified on the booking confirmation sent by email. In the event of a Service interruption initiated by the Client, the full agreed price will be charged. For pre-paid bookings before the stay, no refund will be granted. It is advisable to cancel as soon as possible once the reason for cancellation has occurred.
Cancellation Fees
Cancellation fees are non-refundable if a non-cancellable, non-refundable rate is selected. For all other offers, please refer to the conditions presented in the booking engine. In case of a no-show, 100% of the booking will be charged and is non-refundable. In case of cancellation, if you have paid all or part of the booking online, this amount will be refunded after deduction of cancellation fees (exception for non-cancellable, non-refundable offers).
Taxes
Rates are displayed inclusive of VAT. Tourist tax, government or local taxes may be requested in addition.
Check-in / Check-out Times
Your room or apartment will be available at reception from the time indicated below. On your departure day, you must vacate your room/apartment no later than the time indicated below. Failure to comply with this check-out time may result in an additional night's charge. It is recommended to use the "Comments or additional information" box on the booking form to notify us of your estimated arrival time, especially if it is late.
Check-in (from): 2:00 PM
Check-out deadline: 11:00 AM
Reception opening hours: 24/7 Reception
Consumer Mediator
Aero Issy informs the Client of the possibility of resorting, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code. After contacting Aero Issy's Management and in the absence of a conclusive response within 60 days, you may contact the mediator at the details below.
Mediator: CM2C (cm2c.net)
Phone: +33 (0)1 89 47 00 14
Address: 49 Rue de Ponthieu, 75008 Paris, France
SIRET: 831 213 871 00021
Legal form: Declared Association
You can also find the referral procedures on their website: The Mediator's referral procedures and contact details are available by clicking on the following link: How to declare a consumer dispute with CM2C (https://www.cm2c.net/comment-nous-saisir.php)
The referral form for this Mediator is accessible via the following link: Declare a Consumer Dispute (https://www.cm2c.net/declarer-un-litige.php)After contacting the department concerned by your commercial disagreement with the establishment and in the absence of a satisfactory response within 3 weeks, the client may contact the Mediator, whose contact details and referral procedures are available on their website: www.cnpm-mediation-consommation.eu
Mediator: CNPM Médiation Consommation
Phone: +33 (0)9 88 30 27 72
Address: 27 avenue de la Libération, 42400 Saint Chamond
Aero Issy also informs the Client of the existence of a European Online Dispute Resolution ("ODR") platform that they can use. The Client can access it via the following link: Online Dispute Resolution (https://ec.europa.eu/consumers/odr/).
Applicable Law for Dispute Resolution
These General Conditions are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the consumer's country of residence.
Telephone Solicitation Opt-Out List
In accordance with Article L.223-2 of the Consumer Code, consumers who do not wish to be subject to commercial telephone prospecting may register free of charge on a telephone solicitation opt-out list. This list is accessible via the following website: Bloctel (www.bloctel.gouv.fr).
To guarantee your reservation, a bank pre-authorization for the amount of your first night's stay may be processed from the booking date until the check-in date. The security deposit will be fully refunded if no damage is observed by the establishment upon departure. Any reservation of 4 rooms or more may be subject to special conditions and additional charges.
Secure Transaction
Our site uses some of the most advanced current internet security technologies. All booking steps are secured using Secure Socket Layer (SSL) technology, the industry standard. Your information is encrypted and protected through server authentication and data flow encryption. The security certificate used is issued by the accredited third-party company USERTrust RSA Certification Authority and used by the D-EDGE booking system. You can verify the certificate's validity. Furthermore, the booking system is hosted in a secure server environment equipped with biometric security, firewalls, and other advanced technologies to prevent interference and intrusion.
Cancellation or Modification of a Service Booking
For Accommodation Services (room bookings within an establishment or other types of accommodation), the Client is reminded that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to accommodation services that must be provided on a specific date or period. For each Service booking, the Specific Conditions detail the terms for cancellation and/or modification of the booking. Pre-paid bookings cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be refunded. In such cases, this is mentioned in the Specific Conditions.
When the Specific Conditions allow:
- modification or cancellation of a Service booking by clicking on the link at the end of your confirmation email and following the instructions displayed on your screen;
- modification or cancellation of a Service booking can be done directly on the Website via the "Modify or cancel a reservation" section;
- modification or cancellation of a Service booking can be done directly with the establishment, whose contact details, including telephone number, are specified on the booking confirmation sent by email. In the event of a Service interruption initiated by the Client, the full agreed price will be charged. For pre-paid bookings before the stay, no refund will be granted. It is advisable to cancel as soon as possible once the reason for cancellation has occurred.
Cancellation Fees
Cancellation fees are non-refundable if a non-cancellable, non-refundable rate is selected. For all other offers, please refer to the conditions presented in the booking engine. In case of a no-show, 100% of the booking will be charged and is non-refundable. In case of cancellation, if you have paid all or part of the booking online, this amount will be refunded after deduction of cancellation fees (exception for non-cancellable, non-refundable offers).
Taxes
Rates are displayed inclusive of VAT. Tourist tax, government or local taxes may be requested in addition.
Check-in / Check-out Times
Your room or apartment will be available at reception from the time indicated below. On your departure day, you must vacate your room/apartment no later than the time indicated below. Failure to comply with this check-out time may result in an additional night's charge. It is recommended to use the "Comments or additional information" box on the booking form to notify us of your estimated arrival time, especially if it is late.
Check-in (from): 2:00 PM
Check-out deadline: 11:00 AM
Reception opening hours: 24/7 Reception
Consumer Mediator
Aero Issy informs the Client of the possibility of resorting, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code. After contacting Aero Issy's Management and in the absence of a conclusive response within 60 days, you may contact the mediator at the details below.
Mediator: CM2C (cm2c.net)
Phone: +33 (0)1 89 47 00 14
Address: 49 Rue de Ponthieu, 75008 Paris, France
SIRET: 831 213 871 00021
Legal form: Declared Association
You can also find the referral procedures on their website: The Mediator's referral procedures and contact details are available by clicking on the following link: How to declare a consumer dispute with CM2C (https://www.cm2c.net/comment-nous-saisir.php)
The referral form for this Mediator is accessible via the following link: Declare a Consumer Dispute (https://www.cm2c.net/declarer-un-litige.php)After contacting the department concerned by your commercial disagreement with the establishment and in the absence of a satisfactory response within 3 weeks, the client may contact the Mediator, whose contact details and referral procedures are available on their website: www.cnpm-mediation-consommation.eu
Mediator: CNPM Médiation Consommation
Phone: +33 (0)9 88 30 27 72
Address: 27 avenue de la Libération, 42400 Saint Chamond
Aero Issy also informs the Client of the existence of a European Online Dispute Resolution ("ODR") platform that they can use. The Client can access it via the following link: Online Dispute Resolution (https://ec.europa.eu/consumers/odr/).
Applicable Law for Dispute Resolution
These General Conditions are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the consumer's country of residence.
Telephone Solicitation Opt-Out List
In accordance with Article L.223-2 of the Consumer Code, consumers who do not wish to be subject to commercial telephone prospecting may register free of charge on a telephone solicitation opt-out list. This list is accessible via the following website: Bloctel (www.bloctel.gouv.fr).